For awhile now I have wondered what the fuss was all about with regulatory agencies being unhappy with Google. What’s to not like with all the indispensable help that Google gives to writers and researchers? How many times in an average day do I call on Google to give me its wisdom on a mysterious word or a mysterious person? How can anyone get mad at Google with its winsome cartoons on its home page?
I can, now. There’s a whole river of agony flowing out there from young You Tube subscribers who have been enticed into subscribing to You Tube Premium. I’m waking up. The alarm clock finally went off and I am up and semi-operational, ready to fight. Google is not just Google; it owns that powerhouse Youtube, and bad things are happening there. They have ambitions to be a new national TV channel, a streamer of films and TV. There is turbulence, fraud, and victimization going on.
The Cancellation Video that Sandy is referencing is the creation of Max Dalton. He is one of about fourteen free-lancers that have videos teaching you how to cancel your free trial of Youtube. Rather than having one official You Tube cancellation guide, they have fourteen videos written by free-lancers. I spent three nights trying and failing to cancel out my free subscription.. Soon Youtube will start billing me $11.99 a month. You Tube is increasingly a place where the hustle is king. They are scamming us, brothers and sisters. You Tube ads burst in on you touting their free trial promotions of You Tube Premium.
Hit that button and you are dead meat. They hooked me when they started to carry the old TV program The Rockford Files. This classic P.I. drama has been out of syndication for many years. I bit on the Youtube Premium offer. (sound of a mousetrap snapping shut). Then I sit down , anticipating my Rockford Files. Surprise. It wasn’t the old Rockford Files, it was a corrupted version featuring muddy sound, garbled music, impossible to understand dialogue. This Rockford could not be abided. I try to cancel well before my thirty day trial expires, using the method put forward by Max Dalton.
“Hey Everybody,” says Max. He has 65,000 subscribers. He explains how to do it in a series of “easy steps”. He freelances with his own website, providing “How To channels to help people with popular technology”.
But working with my laptop, the first step he outlines doesn’t take me anywhere. When I click the graphic in the upper right corner of my You Tube page, it is supposed to lead me to a link, “Paid Memberships.” There was no Paid Membrships link. There were 645 comments on his presentation and probably another 500 comments on the comments. Some of them are grateful, but many are angry or despairing. There are a lot of kids here feeling they are headed for major trouble with their parents: They have used Mom’s credit card and now they are in the doghouse. Some of them are paying $60.00 a month. The system makes it very easy to buy into Premium and almost impossible to cancel. Here is the panel you use fo sign into a Youtube Premium subscription. All you need is a credit card. They don’t even ask you how old you are.
You Tube enrollment screen
It turns out there is no yellow brick road that leads you to the Emerald City. Max’s advice leads you in long circles that go nowhere. Hours will pass. Click “Deactivate” in the drop-down menu. A window is supposed to appear asking if you want to pause your YouTube Premium subscription, but there is no pause button. With every step there are illustrations showing Max’s options and they look like official You Tube materials, but lead you nowhere and bear no resemblance to what you are looking at in your browser.
This is sophisticated deception put across by a big corporation. Whoever is running Google needs to examine the new hires over at Youtube at San Bruno. Somewhere among their new administrators are people with some knowledge of white collar crime. These people are now squandering billions of dollars of Google’s’ institutional good will by stealing from kids and old guys like me.
So far, my net losses to Google are minimal. I will be paying about $12.00 a month, It hasn’t shown up on our weekly bank statement yet. If I don’t do something drastic, there will be new debits and when pus comes to shove I will ask our bank to cancel it. And they will.
I see Max Dalton is reading the responses on his column, and he is probably shaking his head and feeling like two cents, but he is a captive of the system. His columns feature a lot of ads, and those ads pay him money. If he annoys You Tube, he might be off the gravy train. I spent a year or so clicking through the many many responses to Max’s blog. The positive responses from readers puzzled me. Some people were happy with his advice, and they tell us they used his advice to get cancellations. How? Finally, I ran into Nonya.
Nonya is right on the money. I was accessing Youtube using my laptop. I go to the App Store, get the Youtube App and using my wireless phone, I find that you can cancel your subscription, but only if you are using the App. Live and Learn.